Improve customer service with SMS appointment reminders

Businesses whose customer service models depend on field-based operatives, like energy suppliers, road-side breakdown services, and appliance delivery and repair companies, need to keep on top of operational cost. A 35% reduction in no-access appointments can result in many hundreds of thousands of pounds saved. this is where text and sms appointment reminders can revolutionise your business.

WIN’s mobile CRM tools with sms appointment reminders can enable you to incorporate mobile into your customer appointment communications programme. Using sms appointment reminders to confirm or remind your customers about appointments, can help you to improve your appointment completion rates and reduce operational cost.