Contact - Call Centre Text Services & Call Centre SMS

A live, fully interactive call centre text service & call centre SMS service

Contact call centre text service provides a fully interactive inbound and outbound call centre SMS service within your call centre environment. It enables your call centre operatives to respond using text to customer service issues and conduct a text conversation and call centre text service with the customer in a live environment.

Contact works alongside operators handling voice and can also be fully integrated into your existing communications applications, such as voice and email. This ensures your operators are efficient and your customers receive a consistent call centre SMS and call centre text service and experience.

In addition, Contact provides free and premium rate capability, which means you can charge for your call centre SMS to suit your business and service model.

Right now, leading banks, credit card and insurance companies, utilities, logistics, and mobile phone companies are using Contact in their call centres and are able to:

• Respond to the demands of their customers by communicating with them in the channel of their choice
• Optimise the efficiency of call centre operatives by enabling them to handle email, voice and text communications in an integrated way
• Generate revenue from new lines of business using paid-for SMS services
• Get the cost-savings that using SMS brings when compared with the cost of voice

Find out more by downloading the Contact brochure.