Why call centres can’t afford to ignore the mobile channel

A strategic briefing for heads of Contact Centre, Operations or Client Services

12th March, 8.30am – 11.30am

Marriot Breadsall Priory, near Derby

British Gas recently won a Contact Centre Innovation award for the massive improvements it has made to customer experience. Using SMS messaging and natural voice technology, British Gas has cut call handling time by 15 seconds, reduced calls per engineer visit by 26% and halved the number of missed appointments.

Join us at this half-day event to hear from Paul Milloy, Head of Contact Centre Planning and Support. Paul will share with us how British Gas is using the mobile channel to transform its service and cut contact centre costs.

In addition, you will have the opportunity to:

• hear from a leading UK mobile network operator
• find out about WIN innovation
• put your questions to our panel

To book your place, please contact Alison Kay on alisonkay@winplc.com. Tel: +44 (0)1494 750524.